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IIS Config Errors and EventID 4275 Exchange 2003 Cluster

with 15 comments

For weeks my lab Exchange 2003 cluster was down. The cluster was configured in a active passive configuration and only one server has been up for months; the second virtual guest node was shutdown. At some point I was not able to reach the Exchange 2003 mailboxes and I start to review the Eventviewer and Services on the active online node. System log contained around 100 4275 event id errors in the IIS Config catalog category. I manually tried to start IIS Admin service and even reboot the server but still without success to get the service up and running. Metadatabase was not changed in anyway.

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Error parsing XML file. Reason: An invalid character was found in the content. Incorrect XML.

I went to C:\WINDOWS\system32\inetsrv and renanmed Metabase.xml file to Metabase.xml1. This is the file IIS uses for its configuration database.

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I reviewed to eventlog to find out when this Eventid 4275 started. The first error was on 12 December.

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The C:\WINDOWS\system32\inetsrv\History folder contains all previous XML Metadatabase history files.

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I copied the one just before the error event and paste the file to C:\WINDOWS\system32\inetsrv. Rename the file to MetaDatabase.xml

Go back to Services MMC console and start IIS Admin and WWW service. Both started successfully. Start Cluster Administrator and bring to Exchange group online.

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After weeks the Exchange 2003 cluster started to function successfully. Second note was updated and virtual machines were backuped.

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Why did this happened? The only reason I was able to find is during the first day of the errors, there were couple of power outages and the IIS Metadatabase.xml file did became corrupt.

Written by Ivan Versluis

January 25th, 2008 at 7:50 am

Posted in Exchange 2007

Tagged with , , , ,

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15 Responses to 'IIS Config Errors and EventID 4275 Exchange 2003 Cluster'

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  1. Ivan – thanks. This solved my problem on a SBS 2003 server that also (probably) suffered from a power outage.

    Eric Louie

    10 Jul 08 at 9:58 am

  2. Also solved my problem with a SBS2003 server. Exact same symptoms with the 4275 errors in the event log, but mine started with a bad sector on a hard drive. Thanks for the info!

    Nerdcentric

    15 Jul 08 at 3:39 am

  3. I have to thank you for posting this. We had some corruption on a SBS2003 box and thought we were in for a long day. Most other posts i have found over the net were saying you need to uninstall and reinstall IIS to repair the metabase.

    Thanks again!!

    Dann Schuler

    8 Sep 08 at 5:50 pm

  4. We had this same problem after an abrupt power failure. My co-worker and I have been trying to figure out this problem for almost a week. We thought we may have to re-install IIS and
    Exchange. We didn’t think it would be this easy to fix.
    Thank you very much for the post.

    Lloyd

    10 Sep 08 at 7:47 am

  5. Thx a Lot.

    This really work for my. And help me save a lot of time.

    Yesterday we have a problems with a log of Exchange 2007. Today with this one. Sound like something is wrong with server.

    Thanks again!!!

    Cesar

    16 Oct 08 at 8:05 pm

  6. Thanks sooo much!!! I had applied Windows SBS updates and after the reboot I got this error! Followed your instructions and got IIS up and running within 15 minutes!

    Asad

    28 Oct 08 at 2:11 am

  7. Thank you very much to save my troubleshooting time.

    Great Work.

    Ajeeth

    25 Nov 08 at 6:16 pm

  8. Great!
    This saved me a lot of time!

    Thank you again!

    Joachim Berger

    7 Feb 09 at 5:35 pm

  9. Genial. Habe zuvor stundenlang versucht das Problem alleine zu beheben und mit dieser Anleitung war’s in 10 Minuten erledigt.
    Vielen Dank!!

    Robert Berger

    28 Apr 09 at 10:13 am

  10. Thanks, Works a treat. I install Backup Exec 12.5 which killed the metabase. Bloody Symantec

    Rowan

    16 Jun 09 at 1:33 am

  11. Tnks, you save me a lot of time and effort

    Juan Quiroz

    25 Jul 09 at 4:14 pm

  12. Merci beaucoup,
    J’ai appliqué cela et tout marche bien.

    BANAGO Paul

    17 Sep 09 at 1:58 pm

  13. Thank you, this saved me from a non working Windows Homeserver Console connection (aswell as a nonworking IIS :) ).

    Crille

    12 Oct 09 at 9:09 pm

  14. I love you!

    Robert

    8 Dec 09 at 5:25 am

  15. Thanks a million.
    Really grateful I found your post.
    You’ve just saved my Xmas! :) ))

    Manu

    23 Dec 09 at 6:37 pm

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