{"id":2927,"date":"2019-02-06T14:15:04","date_gmt":"2019-02-06T13:15:04","guid":{"rendered":"http:\/\/wordpress.networknet.nl\/?p=2927"},"modified":"2019-02-06T14:18:24","modified_gmt":"2019-02-06T13:18:24","slug":"dell-inspiron-15-7000-2-in-1-smartbyte-issue-from-rivet-networks","status":"publish","type":"post","link":"https:\/\/www.networknet.nl\/apps\/wp\/archives\/2927","title":{"rendered":"Dell: Inspiron 15 7000 2-in-1 &#8211; Smartbyte issue from Rivet Networks"},"content":{"rendered":"<p>\n\tRecently I got my hands on a Dell Inspiron 15 7000 2-in-1 that I needed to migrate from another failed notebook. I struggled for some moments as the Windows Easy Transfer utility from Microsoft was phased out and not available anymore for Windows 10.\n<\/p>\n<p>\n\tI copied the user profile and migrated most important setting\/data to the new Inspiron laptop. A affordable 15&quot; device with SSD, 8GB ram and a touchscreen. The data migration went smooth and I working on migrating Outlook 2013 profiles.\n<\/p>\n<p>\n\tThe Outlook profile contained several accounts connected to IMAP including Google Gmail. I tested and performed receiving and sending email. At some point I run into issue with Gmail as receiving did work, but sending not. Same happened with an another IMAP account where I enabled SSL the sending stopped working. At some point I stopped troubleshooting and accepted it may have be my own internet connection providing connectivity issues.\n<\/p>\n<p>\n\tWhile finalizing the configuration and rebooting the notebook I checked the task manager, and saw 50% of memory was utilized just after the reboot. One of the processes was from Rivet Network &#8211; SmartByte process that consumed to my believe a lot. I didn&#39;t pay further attention and finished the migration.\n<\/p>\n<p>\n\tI also configured Teamviewer v 14 for personal use and somehow the connection could not be established. I gave a try with Teamviewer v10 Quick Support application and this worked.I stopped and delivered the notebook later that day to finish my activities. I was testing Outlook once again and here I run into the same problem as I was connected to another WiFi network.\n<\/p>\n<p>\n\tLater that evening I tried to connect with Teamviewer v14 and again the connection could not be established. I requested to start the Teamviewer v10 and got the remote control session. I troubleshoot further and all symptoms were the same as at my network.Conclusion that I made was that SSL\/TLS communication was blocked and didn&#39;t work properly. The first thing I did I went to Programs (appwiz.cpl from Run) and removed &quot;SmartByte Drivers and Services&quot; application from Rivet Networks.\n<\/p>\n<p>\n\t<a href=\"https:\/\/www.networknet.nl\/apps\/wp\/wp-content\/uploads\/2019\/02\/SmartByte-Drivers-and-Services.png\" rel=\"\" style=\"\" target=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignnone size-full wp-image-2928\" height=\"165\" src=\"https:\/\/www.networknet.nl\/apps\/wp\/wp-content\/uploads\/2019\/02\/SmartByte-Drivers-and-Services.png\" style=\"\" title=\"\" width=\"692\" srcset=\"https:\/\/www.networknet.nl\/apps\/wp\/wp-content\/uploads\/2019\/02\/SmartByte-Drivers-and-Services.png 865w, https:\/\/www.networknet.nl\/apps\/wp\/wp-content\/uploads\/2019\/02\/SmartByte-Drivers-and-Services-768x183.png 768w\" sizes=\"auto, (max-width: 692px) 100vw, 692px\" \/><\/a>\n<\/p>\n<p>\n\tWithout any reboot I went back to Outlook and tried to send\/receive emails from Gmail that failed before. This time it worked, tried the same with closing the Teamviewer v10 and opening Teamviewer v14. Teamviewer v14 also worked.\n<\/p>\n<p>\n\tI was relieved I as in the right direction and the problem was solved quickly.\n<\/p>\n<p>\n\tDoing some research what SmartByte is I found the following: Rivet Networks solves these problems with its all-new SmartByte&trade; Technology. SmartByte detects and prioritizes your critical video and communication traffic to ensure your online video experience will be fast, smooth and at the highest resolution your network can support.\n<\/p>\n<p>\n\tFor me it definitely caused the problems with SSL\/TLS. If others experience the same problem please add a comment so others can also apply this workaround. The SmartByte technology can be useful, for my use case I just wanted to finish my IT support work and hand over the notebook.\n<\/p>\n<p>\n\t&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recently I got my hands on a Dell Inspiron 15 7000 2-in-1 that I needed to migrate from another failed notebook. I struggled for some moments as the Windows Easy Transfer utility from Microsoft was phased out and not available anymore for Windows 10. I copied the user profile and migrated most important setting\/data to the new Inspiron laptop. A affordable 15&quot; device with SSD, 8GB ram and a touchscreen. The data migration went smooth and I working on migrating Outlook 2013 profiles. The Outlook profile contained several accounts connected to IMAP including Google Gmail. I tested and performed receiving and sending email. At some point I run into issue with Gmail as receiving did work, but sending not. Same happened with an another IMAP account where I enabled SSL the sending stopped working. At some point I stopped troubleshooting and accepted it may have be my own internet connection providing connectivity issues. While finalizing the configuration and rebooting the notebook I checked the task manager, and saw 50% of memory was utilized just after the reboot. One of the processes was from Rivet Network &#8211; SmartByte process that consumed to my believe a lot. I didn&#39;t pay further attention and finished the migration. I also configured Teamviewer v 14 for personal use and somehow the connection could not be established. I gave a try with Teamviewer v10 Quick Support application and this worked.I stopped and delivered the notebook later that day to finish my activities. I was testing Outlook [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[859],"tags":[875,791,152,873,874,876,121,871,292,122,870,869,444,872,680],"class_list":["post-2927","post","type-post","status-publish","format-standard","hentry","category-dell-2","tag-connection","tag-dell","tag-failed","tag-gmail","tag-imap","tag-inspiron","tag-issue","tag-networks","tag-outlook","tag-problem","tag-rivet","tag-smartbyte","tag-ssl","tag-teamiewer","tag-tls"],"_links":{"self":[{"href":"https:\/\/www.networknet.nl\/apps\/wp\/wp-json\/wp\/v2\/posts\/2927","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.networknet.nl\/apps\/wp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.networknet.nl\/apps\/wp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.networknet.nl\/apps\/wp\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.networknet.nl\/apps\/wp\/wp-json\/wp\/v2\/comments?post=2927"}],"version-history":[{"count":2,"href":"https:\/\/www.networknet.nl\/apps\/wp\/wp-json\/wp\/v2\/posts\/2927\/revisions"}],"predecessor-version":[{"id":2930,"href":"https:\/\/www.networknet.nl\/apps\/wp\/wp-json\/wp\/v2\/posts\/2927\/revisions\/2930"}],"wp:attachment":[{"href":"https:\/\/www.networknet.nl\/apps\/wp\/wp-json\/wp\/v2\/media?parent=2927"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.networknet.nl\/apps\/wp\/wp-json\/wp\/v2\/categories?post=2927"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.networknet.nl\/apps\/wp\/wp-json\/wp\/v2\/tags?post=2927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}